$2.4 Million settlement reached for GCI wireless 911 outages in AK

    The Federal Communications Commission’s Enforcement Bureau announced Wednesday, a $2.4 million settlement has been reached with General Communication, Inc. (GCI), resolving an investigation into five 911 service outages that occurred on the company’s wireless network in various parts of Alaska between August 2008 and April 2016.

    The Federal Communications Commission’s Enforcement Bureau announced Wednesday, a $2.4 million settlement has been reached with General Communication, Inc. (GCI), resolving an investigation into five 911 service outages that occurred on the company’s wireless network in various parts of Alaska between August 2008 and April 2016.

    GCI has agreed to strengthen its procedures for providing 911 service and to adopt robust compliance measures to ensure that it adheres to the FCC’s 911 service reliability and outage notification rules in the future.

    Travis LeBlanc, Chief of the FCC's Enforcement Bureau says, "Americans should be able to reach 911 at any time, whether they live in New York City or a village in Alaska."

    The FCC says all five outages would likely have been either minimized, or entirely avoided, if GCI had implemented appropriate safeguards in its 911 network architectureand operational procedures.

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